If you wish to return an item, please contact the customer center within 7 days after the product arrives.

Please return the item to the designated return location through the post office.

For international shipping, the refund process may take time and incur costs, so we appreciate your careful consideration before making a purchase.

List of shipping countries

· United States

· Singapore

· Hong Kong

· Taiwan

· Canada

· United Kingdom

· Malaysia

Shipping Fee

This varies depending on the size, weight and destination of your chosen items.

Delivery times

It will be delivered within 5-14 business days. Delivery times are based on the time your package is sent and should only be used as a guide. kittybunnypony cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimize any potential delays.

Tracking your order

After you’ve placed an order, we’ll email you with all the details. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you've placed an order as a guest and want to track your order, enter your guest order details. Depending on your location and selected delivery method, it can take 5–14 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

Get updates about your order status.

Duties and taxes

Local taxes+customs fees(handling fees) are the responsibility of the recipient.

Tax threshold: Declared amount above USD 800 (based on the list customs clearance)

In the case of remote areas(GU(Guam), PR(Puerto Rico), HI(Hawaii), AK(Alaska), VI(Virgin Islands), MP(Northern Marina Islands), AS(American Samoa)), additional delivery charges may be requested.

Additional fees for military addresses: KRW 5,000